You hear key chain (further key on hand ) in a meeting. You think you know what it means, but it seems that it is being used differently from your understanding. That is very likely. Like many other business-related terms, several businesses use the turnkey a little differently. We will see the most common ways in which it is understood.
For our purposes, we don't have to worry about its original meaning as a noun: the person who had the keys in a prison. We will go directly to its general meaning as an adjective: supplied, installed or purchased in a condition ready for use, occupation or immediate operation. When a product or service is turnkey, it is designed, built and installed completely and ready to operate. The idea is for the end user to simply turn a key and start using the product or service.
The use, in this sense, may have begun in the computer industry. It has been used in that industry since at least 1995. There, it is a term that describes a system that can be used immediately. When delivered, the system includes all the hardware and software needed for the client's application without any programming or other software installation. The customer can turn it on (turn the key) and use it.
Like so many useful terms, turnkey has been collected and used by a wide variety of fields. In the construction industry, it means a building or facility that is functional and ready to be occupied or used when delivered to the site. A contractor can deliver a turnkey desalination facility to a customer who can only turn it on and start producing tasty water. Investment companies use the term to denote a product or service that the buyer can implement in their particular financial operation without any refinement.
A turnkey business, which is often associated with a franchise, is one that includes everything needed to start selling products as soon as the user obtains it. That could include inventory, equipment, marketing, management systems and personnel acquisition. Simply turn the key, open the door and you will be in business. In training, sometimes, the turnkey is also used to denote a person to whom a company sends somewhere to learn a specific skill in order to return and teach that skill to the other employees. The turnkey becomes a coach who delivers the skills keys to others.
Whatever the field, turnkey means that all work has been done by the provider. The client, client or end user does not have to do anything to make the product, the system or the service work, except to turn the key.
For example, as a technical writer, you may be asked to produce a turnkey technical document. Before accepting, think about what is involved. The implication is that the client expects you to work without supervision or direction to do the research, write the guide, hire and supervise the design and production of graphics, and ensure printing and distribution. Turnkey involves many expectations and responsibilities.
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